How do I know if my order is eligible for 3-hour delivery?
We only offer same-day delivery and 3-hour delivery for Sydney Metro clients within a 40km radius of our Alexandria dispatch location.
How much does 3-hour delivery cost?
The cost for 3-hour delivery starts at AU$25. Your total, including your delivery fee, is calculated at checkout based on distance.
What is the cut-off time for 3-hour delivery?
Place your order by 2pm AEST to enjoy 3-hour delivery. Orders placed after 2pm will be dispatched on the following business day from 9am onwards.
What if I need 3-hour delivery but no one is home to receive the package?
A signature is required upon delivery for 3-hour delivery items. We cannot dispatch orders to PO Boxes or with an ‘Authority to Leave’. In the case of a missed delivery, the client will bear the cost of redelivery.
Which products are available with 3-hour delivery?
Not all products are available with same-day delivery or 3-hour delivery. Only products from our Ready To Ship offering are available for these express services. Due to the fast nature and turnaround time of our ready-to-ship service, orders cannot be cancelled or changed.
What if my order contains a Made-to-Order piece?
Orders containing any made-to-order products are not eligible for 3-hour delivery. To find out if a piece is made-to-order, estimated dispatch dates can be found on each individual product page.