How do I know if my order is eligible for same-day delivery?
We only offer same-day delivery for Sydney Metro clients within a 40km radius of our Alexandria dispatch location.
How much does same-day delivery cost?
The cost for same-day delivery starts at AUD$20. Your total, including your delivery fee, is calculated at checkout based on distance.
What is the cut-off time for same-day delivery?
Place your order by 11am AEST to enjoy same-day delivery. Orders placed after 11am will be delivered on the following business day.
What if I need same-day delivery but no one is home to receive the package?
A signature is required upon delivery for same-day delivery items. We cannot dispatch orders to PO Boxes or with an ‘Authority to Leave’. In the case of a missed delivery, the client will bear the cost of redelivery.
Which products are available with same-day delivery?
Not all products are available with same-day delivery or 3-hour delivery. Only products from our Ready To Ship offering are available for these express services. Due to the fast nature and turnaround time of our ready-to-ship service, orders cannot be cancelled or changed.
What if my order contains a Made-to-order piece? Orders containing any made-to-order products are not eligible for same-day delivery. To find out if a piece is made-to-order, estimated dispatch dates can be found on each individual product page.